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To request a refund, please visit our Refund Policy page for detailed information. You can submit a refund request through our support email or by calling our phone support team. Refunds are processed based on the event organizer's policy and typically take 5-10 business days.

Yes, most tickets can be transferred. Contact our support team with your order number and the recipient's email address. We'll guide you through the transfer process. Note that some events may have transfer restrictions set by the event organizer.

If your event is cancelled, you are typically eligible for a full refund. For postponed events, your tickets remain valid for the new date. If you cannot attend the rescheduled event, contact our support team to discuss refund options based on the organizer's policy.

Check your email (including spam folder) for digital tickets. For mobile tickets, check your Ticketmaster app. If you still can't find them, contact our support team with your order number. Tickets are usually delivered 24-48 hours before the event.

Tickets purchased through official channels come with a unique barcode. You can verify authenticity by checking your order confirmation email. If you have concerns about ticket validity, contact our support team immediately with your order details.

Our phone support is available Monday through Friday, 9 AM to 9 PM EST. Email support is monitored 24/7 with responses within 24 hours. Live chat is available during business hours for immediate assistance.