This refund policy outlines the guidelines and procedures for requesting refunds on tickets. As an independent support service, we assist customers with refund requests based on the policies set by event organizers and ticket sellers.
General Refund Policy
All ticket sales are generally considered final. However, refunds may be available in the following circumstances:
Event cancellation without rescheduling
Significant changes to event date, time, or venue (at organizer's discretion)
Event postponement (with option to request refund within specified timeframe)
Duplicate purchases made in error (subject to verification)
Technical errors during purchase process (subject to investigation)
Event Cancellations
If an event is officially cancelled and not rescheduled:
Ticket holders are typically entitled to a full refund of the ticket face value
Refunds are usually processed automatically within 30 days of cancellation
Service fees and delivery charges may or may not be refundable based on the seller's policy
Refunds are issued to the original payment method used for purchase
Event Postponements
When an event is postponed to a new date:
Your tickets remain valid for the rescheduled date
If you cannot attend the new date, you may request a refund within the specified window (typically 30 days from postponement announcement)
Refund availability depends on the event organizer's policy
Some organizers may offer exchange options instead of refunds
How to Request a Refund
To request a refund, follow these steps:
Verify Eligibility:
Check if your situation qualifies for a refund based on the policy above and the specific event's terms.
Gather Information:
Have your order number, email address used for purchase, and event details ready.
Contact Support:
Reach out via email at support@ticketmaster-help.com or call 1-800-TICKET-HELP
Submit Documentation:
Provide your order confirmation, reason for refund, and any supporting documentation.
Await Processing:
Refund requests are typically processed within 5-10 business days of approval.
Refund Processing Time
Once a refund is approved:
Credit/Debit Cards: 5-10 business days to appear on your statement
PayPal: 3-5 business days
Other Payment Methods: May vary, typically 7-14 business days
Please note that processing times may be longer during peak periods or for high-volume event cancellations.
Non-Refundable Circumstances
Refunds are typically NOT available in the following situations:
Change of mind or inability to attend for personal reasons
Failure to bring required identification or tickets to the event
Artist or performer lineup changes (unless specified as refundable by organizer)
Weather conditions (unless event is officially cancelled)
Late arrival or missing the event
Dissatisfaction with the event experience after attending
Service Fees and Delivery Charges
The refundability of service fees and delivery charges varies:
For event cancellations, most service fees are refundable
For voluntary refunds (postponements), service fees may not be refundable
Delivery charges for electronic tickets are typically non-refundable
Specific fee refund policies depend on the ticket seller's terms
Exchanges and Transfers
As an alternative to refunds:
You may be able to transfer tickets to another person
Some events offer ticket exchange programs
Contact our support team to explore available options
Transfer fees may apply depending on the platform
Important Disclaimer
This refund policy is provided as a general guide. As an independent support service, we facilitate refund requests based on the policies of event organizers and official ticket sellers. Final approval and processing of refunds are subject to their terms and conditions. We are not affiliated with Ticketmaster LLC or Live Nation Entertainment.
Need Help?
If you have questions about refunds or need assistance with a refund request, our support team is ready to help: