Terms & Conditions

1. Acceptance of Terms

By accessing or using this website and our customer support services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Ticketmaster Support Center is an independent third-party customer support service provider. We provide:

• Customer support assistance for ticket-related inquiries
• Information about refund policies and procedures
• Guidance on ticket transfers and order issues
• General customer service for ticketing questions

We do not:

• Sell tickets or operate as a ticket marketplace
• Have direct control over event organizer policies
• Make final decisions on refund approvals
• Represent ourselves as an official Ticketmaster channel

3. Independent Service Provider

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when contacting support
• Use our services only for lawful purposes
• Not misrepresent your identity or provide false information
• Not use our services to engage in fraudulent activities
• Respect our staff and maintain professional communication
• Not attempt to gain unauthorized access to our systems

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Ticketmaster Support Center or its content suppliers and is protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or display any content without written permission
• Modify or create derivative works based on our content
• Use any automated systems to access or collect data from our website

6. Privacy and Data Protection

We take your privacy seriously. When you contact our support services, we collect and process personal information necessary to assist you, including:

• Name and contact information
• Order numbers and transaction details
• Communication history with our support team

We use this information solely to provide customer support services and will not share it with third parties except as required to process your requests or as required by law.

7. Limitation of Liability

To the fullest extent permitted by law:

• We provide our services "as is" without warranties of any kind
• We are not responsible for decisions made by event organizers or ticket sellers
• We are not liable for any damages arising from the use of our services
• We do not guarantee specific outcomes for refund requests or support inquiries
• Our total liability shall not exceed the amount paid to us for our services, if any

8. Service Availability

While we strive to provide continuous service:

• We do not guarantee uninterrupted or error-free service
• We may suspend services for maintenance or updates
• We reserve the right to modify or discontinue services without notice
• Response times are estimates and not guarantees

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or practices of linked websites
• Any transactions you conduct with third parties
• The availability or accuracy of third-party services

Your use of third-party websites is at your own risk and subject to their terms and conditions.

10. Dispute Resolution

Any disputes arising from or relating to these Terms and Conditions shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Binding arbitration, as a last resort

These terms shall be governed by the laws of the jurisdiction in which we operate.

11. Refund and Payment Terms

Our support services are provided free of charge. However:

• We do not process payments or refunds directly
• All refunds are processed by the original ticket seller
• Refund eligibility is determined by event organizer policies
• We assist with refund requests but cannot guarantee approval

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these terms periodically to stay informed of any updates.

13. Termination

We reserve the right to:

• Refuse service to anyone for any reason at any time
• Terminate or suspend access to our services without notice
• Remove or edit content that violates these terms

14. Contact Information

For questions about these Terms and Conditions, please contact us:

15. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Ticketmaster Support Center regarding the use of our services and supersede all prior agreements and understandings.